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See Who is Providing GREAT Service - Quarterly Encore

What's the Encore! Program All About?

Showing Our Appreciation

A cornerstone of J.M. Wilson is to deliver exceptional customer experiences, and we're proud to show our appreciation by recognizing those that continuously deliver outstanding service. To celebrate exceeding the expectations of our customers, we acknowledge Associates that have received nominations (or, "Encores!", as we like to call them) throughout the year for upholding high standards of quality service and customer satisfaction. 
Paying it Forward

We value outstanding service so highly that we think everyone we work with, outside of J.M. Wilson, should also be recognized for the exceptional customer experiences they create. As our way of "paying it forward", we extend the Encore! Program to our Carrier Underwriters/Associates, and our Appointed Agents, who are nominated by JMW Associates, as a way to let them know that their excellent service does not go unnoticed.
Each quarter, three Encore! recipients are chosen by J.M. Wilson:
- A JMW Associate
- An Agent appointed with JMW
- A Carrier Underwriter/Associate partnered with JMW

Take a look at each listed by category below to learn more about the recipient and how they became nominated to receive their Encore!recognition.

J.M. Wilson Encore! Recipients
1st Quarter, 2018

Agency Encore Winner:

Congratulations To: Pascha Perry - Al Bourdeau Insurance Agency
"I've had the privilege of working with Pascha on several commercial accounts recently. She is one of the more organized and careful account managers I've had the pleasure to work with. She always gets back to me, and keeps me in the loop with what is happening with our customers. I really enjoy working with Pascha!"

Nominated by Roxanne Barry, Director of Property & Casualty at J.M. Wilson

Carrier Encore Winner:

Congratulations To: Pat Song - IFG Companies

"Pat has been AWESOME at helping me quote business! From solving issues to price negotiation, Pat has shown that he wants to write business!  I appreciate how he helps me over the phone and always makes it easy to work with IFG. Pat has become one of my top "go to" company underwriters! Thanks for helping me write more business Pat!"

Nominated by Aubrie Hoopingarner, Property & Casualty Underwriter at J.M. Wilson

JM Wilson Associate Winner:

Joni Linhart - Transportation Underwriter, J.M. Wilson
"I met with an Agent and Staff today that brought up how much they appreciated Joni's assistance
placing a trucking risk. Joni took the time to research which markets were the best fit for their needs
and found them lower premium. Great Job Joni!!!! "

Nominated by Jen Dugan, Agency Relations Specialist at J.M. Wilson