See Who is Providing GREAT Service - Quarterly Encore
 





What's the Encore! Program All About?

 
Showing Our Appreciation

A cornerstone of J.M. Wilson is to deliver exceptional customer experiences, and we're proud to show our appreciation by recognizing those that continuously deliver outstanding service. To celebrate exceeding the expectations of our customers, we acknowledge Associates that have received nominations (or, "Encores!", as we like to call them) throughout the year for upholding high standards of quality service and customer satisfaction. 
 
Paying it Forward

We value outstanding service so highly that we think everyone we work with, outside of J.M. Wilson, should also be recognized for the exceptional customer experiences they create. As our way of "paying it forward", we extend the Encore! Program to our Carrier Underwriters/Associates, and our Appointed Agents, who are nominated by JMW Associates, as a way to let them know that their excellent service does not go unnoticed.
 
Each quarter, three Encore! recipients are chosen by J.M. Wilson:
 
- A JMW Associate
- An Agent appointed with JMW
- A Carrier Underwriter/Associate partnered with JMW

 
Take a look at each listed by category below to learn more about the recipient and how they became nominated to receive their Encore!recognition.

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J.M. Wilson Encore! Recipients
4th Quarter, 2018

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Agency Encore Winner:

Brian Chase Integrated Transportation Resources   "Brian met with a prospective insured whose current policy was expiring soon. He sent over a submission and explained that the insured was not happy with their current agent and wanted to move his business if a competitive quote could be offered. Brian worked diligently to get me all required and requested documentation and information as quickly as possible, which made quoting the account an easy task. We bound the account which was a success for all parties involved. Way to go Brian for staying on top of this one and offering the insured service he didn't feel he was getting elsewhere!!! "  Nominated by Ashley Montgomery, Transportation Underwriter at J.M. Wilson

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Carrier Encore Winner:

Zach Davidson Atlantic Casualty Insurance Company   "This is an Encore long overdue.  We have been lucky enough to work with Zach for several years with two different companies in their garage departments.  He has always been very knowledgable on this product line and has always been so detailed in his responses to my questions.  Instead of just answering my questions, Zach goes above and beyond to educate me so he is not just answering the question but making sure that I fully understand the issue at hand.  I know this can be very time consuming but it makes me so grateful to have him as a resource.  On top of answering my questions so thoroughly, I can always count on a quick call back or response to my emails.  Thank you so so much for going the extra mile for our team, we appreciate you!!"   Nominated by Kristy Galecka, Senior Property & Casualty Underwriter at J.M. Wilson

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JM Wilson Associate Winner:



Erin Moloney 
Property & Casualty Underwriter, J.M. Wilson
  
"I wish there was a 'super' encore sized button for Erin to get on really helping out an agent in a big pinch!  Very long story short, I referred a prospect to an appointed agent of ours to help out on a renewal that they controlled, but wrote with a broker who lost their company contract.  What I didn't know, is that the policy expired THAT day, and yes it was a Friday AND after 4:00pm, when all this transpired.  The agent stayed late, got us all the documents/submission we needed, and it fell into the hands of Erin.  Erin was GREAT - called the company underwriter, spoke with the agent, submitted, quoted, bound - all within 2 hours of my conversation with her explaining what the story was.  Erin, thanks for stepping in on this quickly, and with a "can do" attitude - You rocked it!!"  

Nominated by Erin Dey, Director of Sales & Agency Relations at J.M. Wilson

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