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See Who is Providing GREAT Service - Quarterly Encore

What's the Encore! Program All About?

Showing Our Appreciation

A cornerstone of J.M. Wilson is to deliver exceptional customer experiences, and we're proud to show our appreciation by recognizing those that continuously deliver outstanding service. To celebrate exceeding the expectations of our customers, we acknowledge Associates that have received nominations (or, "Encores!", as we like to call them) throughout the year for upholding high standards of quality service and customer satisfaction. 
Paying it Forward

We value outstanding service so highly that we think everyone we work with, outside of J.M. Wilson, should also be recognized for the exceptional customer experiences they create. As our way of "paying it forward", we extend the Encore! Program to our Carrier Underwriters/Associates, and our Appointed Agents, who are nominated by JMW Associates, as a way to let them know that their excellent service does not go unnoticed.
Each quarter, three Encore! recipients are chosen by J.M. Wilson:
- A JMW Associate
- An Agent appointed with JMW
- A Carrier Underwriter/Associate partnered with JMW

Take a look at each listed by category below to learn more about the recipient and how they became nominated to receive their Encore!recognition.

J.M. Wilson Encore! Recipients
1st Quarter, 2017

Agency Encore Winner:
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Congratulations To: TimThompson, Thompson Insurance & Financial Services
"Tim has done a fantastic job as a JM Wilson agent, and is model/example of how we like to work with our customers.  Tim's team submits completed applications, and goes the extra mile to get us quality information, and develop relationships with underwriters in multiple departments.  Tim recently gathered his entire team, including a new trans producer, to have an extensive meeting to do some training on all things JMW, and we really appreciated having the time to learn about them, and for them to learn more about us.  Tim and his team are committed to growing with us, and we're excited to partner in 2017." 

Nominated By: Andy Hamilton, Sales & Agency Relations Specialist at J.M. Wilson

Carrier Encore Winner:

Congratulations To: Ben Utter, Atlantic Casualty

"I wanted to give a great big SHOUT OUT and THANK YOU to Ben Utter at Atlantic Casualty!  On almost ALL of my submissions out to the carriers, he (or his back up team of underwriters) are the FIRST to respond, whether they can quote it or not.   The turn around time is impeccable.  I usually have a response the "same day" submitted.   Thank you to Ben for his professionalism and quick response time!  It is greatly appreciated!"  

Nominated by: Kristin Bolhuis, P&C Underwriter at J.M. Wilson

JM Wilson Associate Winner:

Congratulations To: Cheryl Gleason, Personal Lines Manager

"Your attention to this matter is greatly as the insured needed to close on this upon receipt. By addressing this as you did you get the prize as the other carrier who asked to quote still has not replied with a quote so note that your attention got you business."

Nominated by: James Campbell, Hartland Insurance Agency