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See Who is Providing GREAT Service - Quarterly Encore

What's the Encore! Program All About?

Showing Our Appreciation

A cornerstone of J.M. Wilson is to deliver exceptional customer experiences, and we're proud to show our appreciation by recognizing those that continuously deliver outstanding service. To celebrate exceeding the expectations of our customers, we acknowledge Associates that have received nominations (or, "Encores!", as we like to call them) throughout the year for upholding high standards of quality service and customer satisfaction. 
Paying it Forward

We value outstanding service so highly that we think everyone we work with, outside of J.M. Wilson, should also be recognized for the exceptional customer experiences they create. As our way of "paying it forward", we extend the Encore! Program to our Carrier Underwriters/Associates, and our Appointed Agents, who are nominated by JMW Associates, as a way to let them know that their excellent service does not go unnoticed.
Each quarter, three Encore! recipients are chosen by J.M. Wilson:
- A JMW Associate
- An Agent appointed with JMW
- A Carrier Underwriter/Associate partnered with JMW

Take a look at each listed by category below to learn more about the recipient and how they became nominated to receive their Encore!recognition.

J.M. Wilson Encore! Recipients
4th Quarter, 2016

Agency Encore Winner:


Congratulations To: Monika Lajewska - Lajewska Team Inc
"I've been enjoying working with Monika at the Lajewska agency because of here detailed submissions, great communication and sales persistence.  I feel that Monika is always improving and challenges me to do the same.  What a great partner to work with!" 

Nominated By: Chance Winke, Transportation Underwriter at J.M.Wilson

Carrier Encore Winner:


Congratulations To: Danielle Devine - MUSIC

I would like to take the time to send out a great big THANK YOU to Danielle at Music.  Throughout this past year she has been very helpful to me in answering questions, rating an account or classifying a risk and very timely with her responses and submission replies.  She is very friendly and always willing to help out.  She will even send a fun email such as photos of her Halloween costume and her Christmas sweater!  It has been really nice developing a relationship with her over this past year and I look forward to working with her in 2017. Thank you Danielle for being so kind and awesome to work with!  

Nominated by Kristin Bolhuis, P&C Underwriter at J.M. Wilson

JM Wilson Associate Winner:

Congratulations To: Kristy Galecka - Sr. P&C Underwriter

"Kristy has been taking time out of her busy underwriting schedule to work with associates and train them on garage including taking new business quotes and walking them step by step through the entire quoting process.  I cannot thank her enough for taking the time out of her schedule to do this and it really is an example of being a great team player and having a willingness to step up and go above and beyond the normal call of duty.  Thank you again for all you do!"

Nominated by Kurtis Gautz, Ohio Branch Manager at J.M. Wilson